The LeFrak City Resident Portal: Better service is just a click away Schedule a Maintenance Call Residents can schedule maintenance appointments through the Resident Portal without the frustration of calling and waiting on the phone. Any general repair, whether it’s a plumbing problem or an electrical issue, can be scheduled through the Resident Portal. Gerald Rivera, general manager of LeFrak City, reports that users of the Portal are very happy with the service. “The Portal helps to expedite the process,” Rivera explained. One of the big reasons for faster service is that the form provides space to fully describe the problem so that Maintenance can come to the apartment ready to handle the issue with the necessary tools and supplies. This is much faster than making an initial visit to assess the repair and returning later to do the work. Residents can also include access instructions to the apartment and check on the status of their request, including scheduling confirmation. How to Create Your Maintenance Request on Resident Portal How to Create Your Maintenance Request on Resident Portal Step 1: New user? See How to Register for Resident Portal on the other side. Step 2: After you are logged into Resident Portal (kingsqueensapts.com/portal ) click Maintenance to enter a work request. Step 3: Complete each section then click “Submit”. Step 4: After you click “Submit”, Portal will display a confirmation message “Your request has been successfully created” and you will receive a email confirmation. Make sure you check your spam folder and add us to your address book. The confirmation means a property management staff member has received your maintenance request and will schedule work accordingly. You will now be able to see the maintenance request on the Request History tab. Choose priority Choose category (Appliances or General Repair) Enter a brief description of the issue and the location (e.g. broken closet door in the master bedroom). Access instructions: e.g. Keep the bedroom door closed because we have a dog. We need your permission to enter your apartment. If you select “Yes” we will schedule the work as soon as possible. If you select “No” we will call you to schedule a time. LeFrakCity.com/Portal ) click TECHNICAL SUPPORT: Please email [email protected] or call (718) 575-4735 Other Benefits of the Resident Portal Check Your Account Balance Residents can check their account balance online and view their payment history. And because the feature is on the website, it can be accessed at any time, 24/7, and from anywhere on any mobile device, putting the control in the hands of residents. Get News and Alerts Always be on top of the latest news at LeFrak City by signing up for the news and alerts feature on the Resident Portal. Find out about new services, maintenance updates and the important information and concerns about the LeFrak City community as soon as they’re announced. TECHNICAL SUPPORT: Please email [email protected] or call (718) 575-4735 DECEMBER, 2015 • LEFRAK CITY COURIER • WWW.QNS.COM 19
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